Terms of service - OrganoNutri

Welcome to our website! We hope that you enjoy our curated online shopping experience. The domain, sub-domains, sites, services, and tools (collectively referred to as the “Website”) are owned and operated by Organo Snacks and Cereal Industries. We offer this Website, including all information, tools and services therein to promote transparency and trust with our customers.

By visiting our Website and/or purchasing any product listed on the Website, through the Website, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink.

You should read these Terms of Service and access and read all further linked information, if any, referred to in these Terms of Service, as such information contains further terms and conditions that apply to you as a user of the Website. Such linked information including but not limited to our privacy policy (“Privacy Policy”) is hereby incorporated by reference into these Terms of Service.

Any new features or tools which are added to the Website shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on the Website. We reserve the right to update, change or replace any part of these Terms of Service at any time, and will notify you at least once a year, or whenever there is a change in these Terms of Service, by email or by posting a conspicuous notice on the Website. Your continued use of or access to the Website following the posting of any changes constitutes acceptance of those changes. As long as you comply with these Terms of Service, we grant you a personal, revocable, non-exclusive, non-transferable, limited privilege to access and use the Website. These Terms of Service apply to all users of the Website, including without limitation users who are browsers, customers, merchants, and/or contributors of content.

The terms and conditions governing your use of this website are illustrated below –

Acceptable use

Feel free to browse and interact with our website, as well as submit information, such as questions, blog entries, and multimedia files, where possible (e.g. pictures, videos). However, neither the usage of the website nor the content put on it should be illegal or in any way objectionable. You must avoid the following:

Violating another’s right to privacy;
Violating any Intellectual Property Rights;
Making defamatory claims;
Uploading materials that may cause security problems; or
Endangering the Website in any other way.

Eligibility

You affirm that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to enable any of your minor dependents to use this Website. If it is brought to our attention or if we find that you are not eligible to use the Website, we retain the right to cancel your membership and/or refuse to provide you with access. If you represent an entity, organisation, or other legal entity, you affirm and warrant that you have the ability to bind that entity, organisation, or legal entity to these Terms of Service.
Data protection

Our Privacy Notice applies to any personal data or material shared on this Website.
Intellectual property

Content provided by Organo Snacks and Cereal Industries:

All intellectual property rights, including copyright and trademarks, in content published by or on behalf of OrganoNutri on the Website (such as text and pictures), are secured by Organo Snacks or its licensors. You may reproduce portions of the Website for your personal use (i.e., non-commercial use) so long as you maintain and respect all intellectual property rights, including any copyright notice that may appear on such use. (e.g., 2021 Organo Snacks).

Content provided by You:

You represent to Organo Snacks that you are either the creator of the content that you provide to this Website or that you have the rights (i.e., permission from the rights holder) and are able to contribute such content (e.g., photos, videos, music) to the Website.

You acknowledge that such content will not be considered confidential, and you give Organo Snacks a royalty-free, permanent, worldwide licence to use (disclose, reproduce, transmit, publish, or broadcast) the content you submit for its business objectives.

Please note that Organo Snacks is free to decide whether or not to use this content and that Organo Snacks may already have developed similar content or have obtained such content from other sources, in which case all intellectual property rights in this content remain with Organo Snacks and its licensors.

Liability

While Organo Snacks makes every effort to ensure the accuracy of the content on our website and to prevent disruptions, we cannot be held liable for any inaccuracies, interruptions, discontinuances, or other events that may cause you direct (e.g. computer failure) or indirect (e.g. loss of business) harm (e.g. loss of profit). Any reliance on the content of this website is at your own risk.

This website may include links to sites operated by other parties. Organo Snacks has no control over these third-party websites, does not necessarily support them, and assumes no responsibility for their content, accuracy, or functionality. As a consequence, we encourage you to thoroughly check the legal notices of such third-party websites, including staying abreast of any changes made to them.

You may manage a website that you desire to connect to this one. In this instance, Organo Snacks does not object to such linking so long as you use the exact homepage URL of this Website (i.e., no deep linking) and do not in any way imply that you are linked with or authorized by Organo Snacks. You may not use “framing” or similar techniques, and the connection to the Website must open in a new window.

General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You acknowledge that your content may be transferred unencrypted and entail (a) transmissions across multiple networks and (b) conforming and adapting to the technological constraints of connected networks or devices. Credit/debit card information sent over networks is always encrypted.

You undertake not to replicate, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, access to the Service, or any contact on the Website through which the Service is offered unless we provide you prior written consent.

The headers used in these Terms are provided only for your convenience and will not restrict or otherwise affect these Terms.
Accuracy, Completeness and Timeliness Of Information

We are not responsible for any inaccuracies, omissions, or out-of-date content on this website. This website contains general information and should not be relied upon or used as the only basis for making choices without consulting primary, accurate, comprehensive, or more timely sources of information. You rely on the content on this website at your own discretion.

You acknowledge that monitoring changes to this website is your responsibility.
Modifications to the Service And Prices

Our product prices are subject to change without prior notice.

We retain the right to alter or terminate the Service (or any portion or content thereof) at any time and without prior notice.

We reserve the right to make any modification, price change, suspension, or discontinuance of the Service, and we will not be responsible to you or any other person concerned therein.
Products Or Service

Certain items or services may be accessible online solely through the website. These items or services may be available in limited numbers and may only be returned or exchanged in accordance with our Returns and Refunds Policy.

We have taken every effort to ensure that the colours and photos of our items that show on the website are as accurate as possible. We cannot guarantee the accuracy of your computer monitor’s portrayal of any colour.

We retain the right but are not bound, to restrict sales of our goods or Services to any individual, geographic location, or jurisdiction. We reserve the right, at our discretion, to discontinue any or all of the items and services offered on the Site. Case-by-case, we may use this privilege. We have the right to restrict the quantity of any product or service that we provide via the Website. All descriptions of items or prices of products are subject to change at any moment without notice, at our sole discretion. Any product or service offer made on this website is invalid where prohibited.

We do not represent that the quality of any goods, services, information, or other material bought or accessed by you will meet your expectations, nor do we guarantee that any faults in the Service will be repaired.

The provision of Service on the Website may be stopped, such as for maintenance, repairs, or upgrades, or in the event of network or equipment problems. We make every effort to keep the Website operational; but, all online services have interruptions and outages from time to time, and we are not responsible for any disruptions or losses you may incur as a consequence of such disruptions or outages.
Subscription Plan And Payment Terms

In addition to being able to buy things through the Website, you may also subscribe to certain products. Users will be able to buy the Products on a monthly or fortnightly subscription basis, or in any other way determined by us and announced to you from time to time (the “Subscription”). When you purchase a Subscription (“Transaction”), we may request additional information pertinent to your Transaction, such as your debit or credit card number, the expiration date of your debit or credit card, or bank account information and your billing and delivery address(es) (“Payment Information”). You represent and warrant that you are authorised to use the payment method(s) reflected by such Payment Information. You will be provided with the amounts due and payable by you for a Transaction prior to placing your order. If you choose to initiate a Transaction, you consent and authorise us to provide your Payment Information to third-party service providers for the completion of the Transaction, and you further agree to (a) pay the applicable fees and any taxes thereon; (b) bear any additional costs, charges, and expenses (including fees and taxes thereon) that your bank or other financial service providers may levy in relation to the Transaction; and (c) permit us to charge your debit or credit card for the applicable amount. After confirming the payment for your purchase, you will get a confirmation email. We are not bound by your order until we accept and confirm it. All payments are non-refundable and non-transferable unless otherwise specified in these terms.

For monthly or biweekly subscriptions, or as per our payment cycle, all funds are due and charged at the start of the subscription. Each of these subscriptions renews automatically for a time equal to the remaining subscription term unless you cancel using the Payment Information you supplied. You must cancel your monthly or fortnightly Subscription before it renews in order to prevent being charged for the next payment cycle. You may cancel your membership at any moment by emailing us at care@organonutri.in. You will not get a refund for the subscription costs you have already paid, but you will continue to receive the purchased services until the conclusion of your current membership term. We are under no duty to notify you before invoicing you for payments associated with your Subscription. You may see information about your subscriptions under “My Account” on the website. In the event of a product modification request, you must notify us at care@organonutri.in at least three (three) working days prior to the following payment cycle. The billing amount may vary if the product plan is modified.
Opening an Account

Users who are not registered on the website have restricted access to the service.

As part of the sign-up procedure, you will be required to establish an account on the Website (“Account”), which you may do using Facebook, Google, your personal e-mail address, or any other ways we may suggest from time to time. When logging in using a personal e-mail address, you must give an e-mail address and a password. While registering with us, you may not (a) establish an Account for someone other than yourself unless you have that person’s consent; or (b) create an Account in the name of another person with the aim to impersonate that person. You are entirely responsible for any actions that occur under your Account, and you agree that none of these acts will be illegal or in violation of any laws, rules, or regulations of India.

Regarding the security of the Website and the Account, we retain the right to take any and all actions that we consider necessary or appropriate.

Once registered, you may log in to the Account by (a) using the e-mail address and password; or (b) by entering into Facebook or other third-party websites/modes, supplied at sign-up (“Login Credentials”). You acknowledge that preserving the security and confidentiality of your Login Credentials is your entire responsibility at all times. You are prohibited from sharing these Login Credentials with a third party. In no event and under no circumstances shall we be liable for any liabilities or damages resulting or arising from your use of the Website or the Login Credentials, the theft of the Login Credentials or your release of the Login Credentials to a third party, or your authorization to allow another person to access and use the Website using the Account.

You undertake to (a) promptly tell us of any misappropriation or unauthorised use of the Account or any other breach of security through the e-mail address you provided at registration, or in such other way as we may specify; and (b) exit from your Account at the conclusion of each session. You may be held responsible for damages incurred by us or any user or visitor of the Website as a consequence of permitted or unauthorised use of your Account if you fail to maintain the confidentiality of your Login Credentials.

If you do not want to establish an Account on the Website, you, as an unregistered user, may utilise the ‘Guest Checkout’ option to make purchases on the Website without creating an account. To use this ‘Guest Checkout’ option, you must give us exact and full information on your e-mail address, cell phone number, and shipping address. You acknowledge that, as an unregistered user, the information you supply us will not be stored on the Website, and you will be asked to re-enter such information each time you utilise “Guest Checkout” on the Website during a transaction.

We are not responsible for any loss or damage caused by your failure to comply with these Terms.
Accuracy Of Billing and Account Information

We have the right to decline any order that is placed with us. We reserve the right, in our sole discretion, to set purchase limits per person, per household, or per order. Orders made by or under the same customer account, credit/debit card, and/or billing and/or shipping address may be subject to these limitations. Changes to or cancellations of orders will be communicated through the e-mail and/or billing address/phone number supplied at the time of sign-up or order placement. We have the right to restrict or reject orders that seem to be made by dealers, resellers, or distributors, based on our sole discretion.

You undertake to provide current, full, and accurate purchase and account information for all transactions conducted on the Site. You agree to maintain accurate account information, including your email address, credit/debit card numbers, and expiry dates, so that we can process your purchases and contact you as necessary.

Please see our Returns and Refunds Policy for further information.
Optional Tools

You may have access to third-party tools over which we neither monitor nor have any influence nor control.

You understand and accept that we offer access to these tools “as is” and “as available” without any warranties, representations, or terms of any kind, as well as without any endorsement. We will have no responsibility originating from or pertaining to your use of third-party tools that are optional.

You should check that you are aware of and agree to the third-party provider’s terms and conditions before using any optional tools made available via the website (s).

You may be able to link your User Account with a valid account on a third-party social networking, email or content service such as Facebook, Instagram, YouTube, or Twitter, (each such service, a “Third-Party Service” and each such account, a “Third-Party Account”) by granting Organo Snacks and Cereal Industries access to your Third-Party Account, as permitted by the applicable terms and conditions that govern your use of each Third-Party Account.

You represent and warrant that you are entitled to disclose your Third-Party Account login information to Organo Snacks and/or grant Organo Snacks access to your Third-Party Account (including, but not limited to, for use for the purposes set forth herein) without breaching any of the terms and conditions that govern your use of the applicable Third-Party Account and without obligating Organo Snacks to pay any fees or making Organo Snacks subject to any usage limitations imposed by such Third-Party Account.

Third-Party Links

Certain information, goods, and services on our website may include third-party content, links, or interactive functionality that connects you with third-party websites.

Links to unaffiliated third-party websites may be included on this website. We are not responsible for analysing or assessing the content, accuracy, functionality, actions, inactions, privacy settings, privacy policies, conditions, or content of any third-party materials or websites, or any other third-party materials, goods, or services.

We are not accountable for any injury or losses resulting from the purchase or use of products, services, resources, material, or any other transactions on third-party websites. Please research the rules and procedures of the third party and ensure you fully understand them before engaging in business with them. Complaints, claims, complaints, and inquiries about third-party goods must be made to the third party.
User Comments, Feedback and Other Submissions

If, at our request, you send certain specified submissions (such as contest entries), or if, without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise, or if you post certain content, data, or information belonging to you, such as reviewing and allowing you to share your experience and views about a particular product/service, and rate product/service, post your comments and reviews, we may collect and use the information We are not obligated to (1) protect the confidentiality of any Comments; (2) provide any remuneration for any Comments; or (3) react to any Comments.

You thus give us an irrevocable, permanent, worldwide, royalty-free licence to use, copy, distribute, display, publish, transmit, make accessible, reproduce, edit, adapt, and create derivative works from the Comments. You represent and guarantee that you own or otherwise control all of the rights to the Comments you publish on or via the Website or otherwise contribute.

You are responsible for the Comments that you upload, post, publish, transmit, or otherwise make accessible on the Website. You represent and warrant that you have received all necessary consents and permissions to post Comments and that your Comments do not infringe any third party rights, including copyright, trademark, privacy, personality, or any other personal or property right. You further agree that your Comments will not include any libellous or otherwise illegal, abusive, or obscene content, nor will they contain any computer viruses or other malware that might in any way damage the functioning of the Service or any connected website. You may not use a fake e-mail address, impersonate someone other than yourself, or otherwise mislead us or other parties about the origin of any Comments. You are completely responsible for the accuracy of any Comments you post. We assume no liability and accept no responsibility for any Comments made by you or any other party.

We reserve the right, but have no obligation, to monitor, edit, or remove any Comment that we determine in our sole discretion to be unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene, or otherwise objectionable, or which violates the intellectual property rights of any party or these Terms of Service.

Agreement To Receive Communication

By accepting these Terms of Service, you agree to receive in-app communications, Short Message Service (SMS) messages, emails, promotional and marketing calls, and newsletters from us. These emails may pertain to your registration, transactions conducted on the Website, promotions conducted by us, and services provided by us and our third-party partners (if applicable).
Personal Information

Our Privacy Statement governs your disclosure of personal information on the website. Please examine our Privacy Statement to learn more about our privacy policies. The personal information/data that you supply to us during your use of the Website will be regarded as completely private and in compliance with the Privacy Statement and relevant laws and regulations. If you disagree with the transmission or use of your information, please do not use this website.
Errors, Inaccuracies and Omissions

On occasion, our website or service may have typographical mistakes, inaccuracies, or omissions that may pertain to product descriptions, prices, promotions, offers, product shipping fees, transit times, and/or availability. We reserve the right, with or without prior notice, to rectify any mistakes, inaccuracies or omissions in any portion of the Service or on any connected website, and to modify or update information or cancel orders if any information on the Service or on any linked website is erroneous at any time (including after you have submitted your order).

Unless required by law, we have no duty to update, modify, or clarify anything included in the Service or on any connected website, including, but not limited to, price information. No mentioned update or refresh date should be considered to suggest that all information in the Service or on any site associated with the Service has been amended or updated.
Payment Facility

The website accepts a variety of payment methods, including cash on delivery (COD), virtual payment wallets, debit/credit cards, and internet banking.

Orders submitted utilising the cash-on-delivery (COD) payment method will be validated prior to shipment through e-mail or multimedia text messages such as SMS, WhatsApp, or phone calls to the e-mail address or mobile number supplied at the time of registration or order placement. You are not entitled to reject delivery of the items upon their delivery. If you deny delivery of such items and/or do not pay for them, we retain the right to blacklist you, prohibit access to your Account on the Website, and/or take any other action we deem appropriate.

While using any of the payment method/s available on the Website, we will not be liable for any loss or damage arising directly or indirectly to you as a result of (a) lack of authorization for any transaction(s); (b) exceeding the pre-set limit mutually agreed by you and between bank/s; (c) any payment issues arising out of the transaction; (d) rejection of transaction for any other reason(s) whatsoever.

You are required to make all payments for purchases made on this website in Indian Rupees. It is clearly specified that we will not support transactions using any other type of cash for Website purchases.

You accept that we are not responsible for any damages, interests, claims, or losses arising from or incurred as a consequence of not processing a transaction/transaction amount or any delay in processing a transaction/transaction amount caused by circumstances without our control.
Referrals And Rewards

We may sometimes provide referral incentives and awards for bringing new users to the Website and accomplishing other tasks.
Indemnification

You agree to indemnify, defend, and hold harmless Organo Snacks and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, from any claim or demand, including reasonable attorneys’ fees, made by any third party or penalty imposed due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference.
Severability And Waiver

In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nevertheless be enforceable to the maximum extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of the remaining provisions. The failure of any party to exercise any of its rights under this agreement shall not be construed as a waiver of any additional rights under this agreement.
Termination

These Terms of Service are in force until either you or we terminate them. You may terminate these Terms of Service at any time by telling us that you no longer desire to use our Service, or if you stop using the Site.

We may, at our sole discretion and for any or no reason, including if you have failed, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, terminate this agreement at any time without notice and you will remain liable for all amounts due up to the date of termination; and/or accordingly may deny you access to our Service (or any part thereof) and/or the Website.

For all intents and purposes, the obligations and liabilities of the parties accrued prior to the termination date shall survive the termination of this agreement. The warranty disclaimer and governing law clauses shall survive the expiration or termination of these Terms of Service.
Entire Agreement

These Terms of Service, the Privacy Policy, and any other material referred to herein or on the Website, as well as any policies or operating rules posted by us on this Website or with respect to the Service, constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguity in the interpretation of these Terms of Service shall not be interpreted against the party that drafted them.
Assignment

Without our prior written agreement, you may not licence, sell, transfer, or assign your rights, responsibilities, or covenants under these Terms of Service. We reserve the right to freely assign and transfer our rights and obligations under these Terms of Service to any third party at our own discretion.
Governing Law

This Policy will be regulated by, interpreted in line with, and construed in compliance with Indian law. The only venue of jurisdiction will be Chennai, Tamil Nadu. In the case of a dispute arising out of this Policy, it shall be resolved by binding arbitration administered by a solitary arbitrator jointly nominated by both parties and regulated by the Arbitration and Conciliation Act of 1996. The arbitration will be conducted in Chennai, Tamil Nadu.
Grievance Officer

In accordance with the Information Technology Act, 2000 and the Rules made thereunder, the name and contact details of the Grievance Officer are provided below:

Name: Mr. Kishor Parihar
Designation: Chief Marketing Officer
Address: Organo Snacks and Cereal Industries, P.No.01, Opp. Jeera Mandi, Mandore Road, Jodhpur – 342007 Rajasthan.
Contact us: sales@organonutri.in
Phone: +91-9461088449
Time: Mon – Fri (10:00 – 18:00)

To lodge a complaint on a breach of the Policy or the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, please email the Grievance Officer at the above address. The Grievance Officer is responsible for resolving the complaint in compliance with the Information Technology Act of 2000 and the Rules promulgated thereunder.
Contact

Questions about this Policy should be sent to us at sales@organonutri.in.